FAQ

1. HOW LONG TO DELIVERY? AND FROM WHERE TO DELIVERY?

RE: WE ALMOST HAVE THE READY STOCKS, IT COULD BE DELIVERIED IN 6-10WORKING DAYS FOR SMALL  QUANTITY , THE BULK ORDERS COULD BE DELIVERIED IN 15-25 WORKINGDAYS. ALL PRODUCTS WOULD BE DELIVERIED FROM CHINA, THE GENERAL LEADING TIME FROM CHINA TO YOUR COUNTRY IS DEPENDED BY THE EXPRESS, USUALLY IT IS 5-7 WORKING DAYS ABOUT. IF DELIVERY BY SEA ,IT’S 30DAYS+ AGAINST THE SHIPPING LINE.

2. DOES DELIVERY INCLUDED IMPORT TAX?

RE: WE COULDN’T ASSURE THE IMPORT TAX AT YOUR COUNTRY, SO DELIVERY IS NOT COVERRED ANY TAXT AT IMPORT.

3. HOW IS THE GUARANTEE?

RE: WE PROVIDE 5 YEARS TO INDUSTRIAL SWITCH, 2 YEARS TO COMMERICAL NETWORK SWITCH. IF HAPPENED DEFECTIVES BECAUSE OF DEVICES ITSELF WITH NO HUMAN REASON. WE WOULD TAKE FOR YOUR REPAIR OR REPLACE NEW PRODUCT AGAINST ACCURATE CONDITION. THE RETURN CHARGES BY CUSTOMER, RE-SEND CHARGES BY OURS OR PUT IN YOUR NEXT DELIVERY.

ALL ACCESSORY LIKE POWER SUPPLY, SFP TRANCEIVER, PATCH CORD ETC. WE GURANTEE 1 YEAR.

4. HOW TO CHOOSE A PRODUCT?

RE: IT DEPENDS TO THE APPLICATION AND ENVIRONMENT YOU NEED INSTALL. FOR OUTSIDE, AND A SIMPLE CCTV SURVEILLANCE, USER CAN CHOOSE A 4-PORT INDUSTIRAL POE SWITCH,OR A 8-PORT INDUSTRIAL POE SWITCH; IF THERE ARE MANY END DEVICES TO CONNECT ,EG. IP CAMERAS, POS MACHINES, COMPUTERS, THIS MAY REQUIRE A MANAGED SWITCH TO GROUP.

5. HOW CAN I PAY?

RE: SO FAR WE ACCEPT T/T IN ADVANCE. THE DETAILS LET’S DEISCUSS AGAINST THE ORDER.

6. WHICH KIND OF DELIVERY?

RE: TO MEET A TIME DELIVERY , WE ARE POSSIBLE TO CHOOSE ANY KINDS OF INTERNATIONAL EXPRESS, SUCH AS DHL, UPS, FEDEX,TNT, EMS.... BUT NOT LIMITED. IF YOU HAVE THE COLLECTION EXPRESS ACCOUNT AT DESTINATION, WE COULD FOLLOW UP YOURS.