Warranty

WE PROVIDE 5 YEARS TO INDUSTRIAL SWITCH, 2 YEARS TO COMMERICAL NETWORK SWITCH. IF HAPPENED DEFECTIVES BECAUSE OF DEVICES ITSELF WITH NO HUMAN REASON. WE WOULD TAKE FOR YOUR REPAIR OR REPLACE NEW PRODUCT AGAINST ACCURATE CONDITION. THE RETURN CHARGES BY CUSTOMER, RE-SEND CHARGES BY OURS OR PUT IN YOUR NEXT DELIVERY.

ALL ACCESSORY LIKE POWER SUPPLY, SFP TRANCEIVER, PATCH CORD ETC. WE GURANTEE 1 YEAR.

RETURNABLE ITEMS

ITEMS THAT CAN BE RETURNED OR EXCHANGED WITHIN 45 DAYS OF RECEIVING MUST FOLLOW THE CRITERIA AS BELOW:

1. FAULTY ITEMS DAMAGED/BROKEN OR SOILED UPON ARRIVAL.

2. ITEMS RECEIVED IN THE INCORRECT MODEL / SPEC.OR FUNCTIONS.

BE UNDERSANDING 45DAYS RECEIVING FROM THE SHIPPING COMPANY’S IMPORT CUSTOMS FINISHED. OR ANY EVIDNECE PROVIDED BY CUSTOMER.

NON-RETURNABLE ITEMS

WE WILL NOT ACCEPT RETURNS IN THE FOLLOWING CONDITIONS:

1. ITEMS OUTSIDE THE 45 DAYS RECEIVING DATE.

2. HUMAN DAMAGED OR IMPROPER OPERATIONS CAUSED ITEMS IN FAULTY.

NOTES: ALL RETURNS MUST BE AUTHORIZED BY OUR TEAM VIA THE SUPPORT CENTER OR EMAIL CONFIRMATION. RETURNED ITEM SHOULD BE ATTACHED THE ISSUES-REPORT. NO ISSUES-REPORT NO ACCEPTABLE TO HANDLE.

RETURN SHIPPING COSTS & MAINTENCE FEE

WE AIM TO OFFER SERVICES THAT WILL BENEFIT ALL OF OUR LOYAL CUSTOMERS. WHEN YOU HAVE THE AFTER-SERVICE ISSUE, PLS CONTACT OUR SALES PEOPLE AT FIRST TIME.

1. IN THE GURANTEE TIME, THE SHIPPING FEES ARE AT THE CUSTOMERS EXPENSE. THE RE-SEND SHIPPING FEES BY SELLER. OR PUT WITH CUSTOMER’S NEXT DELIVERY. WITHIN GURANTEE TIME THE MAINTENCE FEE BY SELLER IS IN FREE.

2. OUT OF THE GURNATEE TIME, THE BOTH SIDE SHIPPIG FEESS ARE AT CUSTOMERS. SELLER WILL CHARGE THE MAINTENCE MATERIA’S FEE AND WORK’S FEE DEPENDS TO THE ACCURATE SITUATION.